Customer Service

Coverage Questions, Plan Information, Policy Changes

By Mail:
Northbridge Claims Administration
C/O Active Care Management
P.O. Box 481126
Kansas City, MO 64148

By Phone:
Customer Service Available 24/7

Reporting a Claim


By Phone:
Customer Service Available 24/7

One Call Worldwide Travel Services Network, Inc.

24-Hour Hotline:
Within U.S.A. & Canada: 1-800-555-9095
Outside U.S.A. & Canada: 1-603-894-4710
A worldwide network of multilingual professionals available 24 hours a day to assist covered travelers with any emergency assistance while on their trip. After departure assistance includes: concierge services; referrals to local medical providers; arrangements for emergency medical evacuation; multilingual interpretation services; assistance with lost or stolen travel documents and tickets; urgent message relay to family or friends; and, arrangements for escort or return of accompanying children, to name a few.

PLEASE NOTE: Neither Northbridge Insurance Company nor One Call Worldwide Travel Services Network, Inc. shall be responsible for the availability, quality or results of any medical treatment or transportation or failure of you to obtain treatment.

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